Frequently Ask Questions
“How long does it typically take to process an order? Most orders will ship within one week. However, if the artwork requires a crate, it may take about 14 business days. For commission paintings, you will have to contact the artist for more information about the completion time frame. And for apparel and other accessories that are made-to-order, it may take up to 10 business days for shipping.
Can you track your order after purchase? Yes, at checkout, you will be prompted to create an account, and from that account, you will be able to track your orders.
How does shipping work for artworks purchased through secure checkout and auctions? Shipping will work the same as regular orders. Once you pay for the artwork and choose your shipping option, we will ship the order to you within 7-14 business days.
How fast will I get my order? The timing for your orders will depend on your location, shipping, special packaging such as (wooden crates), or if it is a made-to-order item or not.
How do I find out about pricing for shipping and insurance costs? The shipping pricing will be specified to you at checkout. Sometimes, your order requires us to contact the carrier for details and insurance costs. If your shipping information is not displayed at checkout, please email us at firstname.lastname@example.org.
Can I email someone with questions regarding shipment? Yes, we will reply to you within 24 hours at email@example.com.”